Absolutely. We are using WebWriter CMS to create and maintain all our content. Creating pages with pagelets of various modules is a powerful way of using WebWriter CMS. You can save a lot of development and maintenance time by simply using this robust content management service instead of using specialized software to design and upload your site. Another added benefit is that you will end up with a cleaner website design, that is much easier to maintain.

Yes, you will be able to use WebWriter just fine. We have people with a variety of different levels of technical and Internet knowledge maintain sites without problem. Users of WebWriter vary from receptionists, tennis pros, member services staff, front desk staff, managers and club onwers.

The content management tools included with WebWriter CMS provide you the means of creating your own site or portal. However, we feel that our experience with tennis, online marketing, online customer service and content management provide you an excellent resource to create and groom the website to most effectively establish your online presence. Over 90% of our customers have choosen to have Tennis Network setup the content on their websites and portals.

Yes, you can use more than one domain for one website or portal. You would select one domain name to be your primary domain. All other domain names would be aliases. Your alias domain name(s) can be setup to redirect visitors to your primary domain name or the alias domain name(s) could simply display the content of your primary domain, but using their names. There is a nominal charge for the use of alias domain names. Please refer to our WebWriter CMS subscription fees and our traditional Web Hosting rate schedule.

To get start with creating your own site, you need to make a few decisions: (1) choose the subscription type that works best for the site your want; (2) select any premium modules; and (3) do you want Tennis Network to setup the content and layout of your initial site or you do you want to do-it-yourself. If you are ready to place your order, then click here: WebWriter CMS Subscription Order Form

Definition (portal) - A site featuring a suite of commonly used services, serving as a starting point and frequent gateway to the Web (Web portal) or a niche topic (vertical portal). Web portal services often include a search engine or directory, news, email, stock quotes, maps, forums, chat, shopping, and options for customization. These are only some of the most frequently offered services; large portals often include dozens or hundreds of bundled services. Our WebWriter Content Management Service (CMS) offers modules that enable customers to create a site or a portal.

All search engines have their own method of website ranking. Please refer to the Help section for each search engine for assistance in understanding what changes, if any, can be made to your site to improve ranking. For Google, you may find their Google Technology page to be a place to start your research. That being said, some basic rules of thumb include: Title Meta Tag - Include page titles that contain the keywords on which you want your site or pages found when users conduct searches. Generally, what works well is having the organization name with the page description in the title. For WebWriter CMS sites, the default site Title is updated under Site Settings (Admin). All WebWriter CMS site pages contain the default Title with the Tab (Page) Name appended. The default page title is general good, but you can override any page title using Tab Settings. Description Meta Tag - Include a clear description of your site. For WebWriter CMS sites, the default Description meta tag is updated in Site Settings (Admin). The page description can be overridden in Tab Settings. Having a unique description for each page is generally a good practice. Keywords Meta Tag - Include words, separated by commas, that related to your site. For WebWriter CMS sites, the Keywords meta tag is updated in Site Settings (Admin). The page keywords can be overridden in Tab Settings. Having a unique set of keywords for each page is generally a good practice. Be sure to include core site keywords in your Tab Settings. Page Content - The publicly viewable content is often given more weight by search engines than the meta tags named above. When reviewing your pages, look for opportunities to revise your content so that terms or phrases, on which users may search for a site like yours, appear near the top of your page. Placing these keywords in headings also has been found to help elevate the association of those terms with a site or page. Image Alt Text - Search engines ignore images as they provide no textual context for indexing a site. However, image tags do contain a property named Alt. Alt is short for Alternate Text. When used, this alternative text is displayed when placing your cursor over an image or for visitors who have the browser graphics turned off. Most importantly, to our discussion, is that some search engines will used text in the Alt property of image tags to index your site. When using the HTML Designer, right click on an image to Set Image Properties. Links - Some search engines, e.g., Google, give additional weight to the number of links from other sites to your site and pages. The more links from other sites to your site and pages, the higher your ranking. This implies that getting other sites to add links to your site and pages can improve your site's ranking. Submit Your Site - Finally, you may need to occasionally submit your site and specific page URLs to the search engines in which you want your site listed. Doing so too frequently could get you black listed from a search engine. Consider resubmitting your site to search engines every 3-6 months a safe frequency. For WebWriter CMS sites, a Submit Site to Google Search Engine link is provided in Site Settings (Admin) and a Submit Tab to Google Search Engine link is provided in Tab Settings. For other search engines, please visit their site or contact us for a quote on our submitting your site to quality search engines. AddPro is a site that will submit your site for free to 20+ search engines Buy Placement - If following the practices outlined above does not get you listed as high as you would like in your favorite search engine, then pull out your wallet. Some search engines sell placement of sites. Refer to the sales and services for search engines for which you wish to purchase placement.

No (in most cases). Search engines routinely "spider" sites and pages contained in their database to keep their links current. When a site or page is not found, the search engine will removed that listing from their database. That being said, not all search engines follow this practice. To ensure your listing is accurate, contact the administrators of the search engines to which you registered your domain or are listed and request deletion of your old address. Also, add a redirect page at your old address to forward users (and spiders) to your new address.

The administrative and edit functions of most WebWriter CMS modules can be used with IBM or Mac compatible computers using Internet Explorer 5.5 or Navigator 4.7 or later with cookies and JavaScript enabled. Rich text editing using the Content Editor found in HTML and Bulk Email modules require use of an IBM compatible computer and Internet Explorer 5.5 or later. We encourage customers to upgrade Internet Explorer to the latest version (6.0 or later).

Use our email web interface. Point your browser at webmail.topnetwork.com, then enter your username and password to log on. Click Help from within the email web interface for assistance on use.

See answer to "How can I access my email when I am away from my computer?"

If you receive your mail through your ISP email account by way of an alias (forwarding) account from our server or email for your domain is managed by another vendor, then you will need to contact your ISP. If you send/receive your email to/from our mail-server, then use the settings found below: o Incoming mail server (POP3): mail.topnetwork.com o Outgoing mail server (SMTP): mail.topnetwork.com o Outgoing Server: check "My Outgoing server (SMTP) requires authentication" o Outgoing Server: select "Use same settings as my incoming mail server" Refer to your email software Help guide to assist you in the setup of your software using the above settings.

By default, most email software deletes message from the server once the messages are downloaded to the local PC. If you have changed the default settings to "leave a copy of messages on server," then remove this setting to again have message deleted after download. For additional assistance with how your email software, refer to your email software Help guide. When using the email web interface, instead of a PC-based email program, then simply delete messages from folders. For additional assistance with the use of the email web interface, click the Help link after logging on.

Some Internet providers have recently started blocking port 25, your PC port used for for the transmission of mail, in an attempt to help prevent direct to MX spamming, and abuse of open proxies / relays from their dialup and broadband customers. Some major ISPs that do this (and the address of their SMTP server) are: People PC (mail.peoplepc.com) MSN (smtp.email.msn.com) EarthLink (mail.earthlink.net) Verio (mail.verio.net) Comcast /ATTBI (smtp.comcast.net) Cox (smtp.west.cox.net and smtp.east.cox.net) Many others [smtp/mail].example.com Fortunately it seems that AOL does NOT do this (as of Feb 2002)! Unfortunately a side-effect of this practice is that it prevents users from accessing our SMTP servers. If you are getting error messages when you try sending mail which state that smtp.domain.com is not responding or not found, contact your ISP, and find out if they are blocking port 25. If they are, you can probably send outgoing mail through their outgoing mail servers. Ask your ISP for Outgoing Mail setup instructions to use their SMTP servers. Sometimes, however, an ISP will not allow email to be sent through their SMTP server with a different domain. In other words, you may only be able to use their SMTP server if you have your reply address set to your ISP-based email address, not your custom domain name address that you have through our mail-servers.

To change the forwarding address for your portal email account, Log On to Web Mail, then select Change Mail Forwarding Information from the Personal Account Options drop-down list. Change the email address, then click save.

Links to U.S. Federal and State laws may be found on our Resources/Reference Links page.

Yes, users should be aware that the Web Messaging connection may time out when the server receives no requests from the user's browser for 12 minutes. After 12 minutes, the session is placed in a rollover queue that holds up to 50 users. Because the rollover queue is used, users must click Log off to be sure they have logged off. Logging off removes the user from the rollover queue and the standard connect tables. If the server times out while a user is creating a message, the user won't know it until clicking Send, in which case, they are returned to the log on screen and the message is lost. When composing a long message, save frequently. Click Save on the Compose page to save the message in the Draft mailbox. You can then re-open the message from the Draft mailbox, and continue editing.

The maximum total size of all the mailboxes in a user's account is 10 MB. The maximum number of message allowed in a user's mailbox is 500.

Use the email web interface. Point your browser at webmail.topnetwork.com, then enter your username and password to log on. Click Help from within the email web interface for assistance on use and settings.

Check the file size of the image you just added. If the image is over 30KB, then the image is slowing the rate at which the page is displayed. The larger the image(s), the slower the page display. Reducing the dimensions of images typically solves the problem, i.e., reduce the size of the actual image uploaded. Do not just change the dimensions of the image with the Content Editor. You can also reduce image file size using compression. Check the graphic links under Resources for more information about image composition and compression.

Give consideration to both file size and dimensions before uploading images to be used on your portal or site. We recommend keeping the file size, measured in kilobytes (KB), to under 30KB maximum. Try to keep most images in the range of 10KB to 20KB in file size. Remember, the smaller your image file sizes, the faster your page loads into the visitor's browser. As for image dimensions, these measurements are not critical to page load time. They have more to do with balancing the content on the page for the message you want to deliver. For gallery pages, large dimensions make sense. For information pages, images should be smaller so as to complement your text and not interfere with the intended message.

File compression is an art. Too much compression will cause the image to loose too much of its quality and become grainy. Not enough compression leaves the image file size large causing the page to load slower in the visitor's browser. For image compression tools, refer to our Reference Links. For the right file size, see related question above.

The easiest method to provide separation between side-by-side images or image and text is to increase the horizontal and vertical spacing around the images. To do this, you must have the HTML module open using the Content Editor. Right click on the image you want to give additional spacing. Select Set Image Properties. A dialogue box will display. Increase the number found in the Horizontal Spacing and Vertical Spacing fields. Save your changes to view the result. Repeat this procedure for each image for which you want to increase spacing.

Your name will appear above the navigation when you have successfully logged on. If your user account has administrative privileges, page or module edit controls will also be displayed upon successful log on. If log on fails, an error message will be displayed.

You can have your username and password sent to you. Click the Sign In link found at the top of all pages. Enter your Username (or Email if you do not know your Username) in the Username field, then click the Password Reminder button. Your username and password will be sent to the email address associated with the Username (or email) entered.

Sign In using your current Username and Password, then click on your name above the navigation menu. You will be taken to the User Account form. Usernames may not be changed. To change your Password, open the Change Password section, then complete the Old Password, New Password and Confirm New Password fields, and then click Update Password. Make any desired changes your name, email address or other information, then clikc Update.

The "Remember Log On" feature will remember the users log on given the following conditions: 1. Log On is only remembered on the computer on which the user activated this feature. 2. Cookies are enabled on the computer and not cleared. Clearing cookie data deactivates this feature. 3. The user must not "Log Off". Logging off deactivates this feature.

Change the background colors of the left and right panels in Site Settings. Edit Style Sheet and change the 'background-color' for LeftPane and RightPane, respectively. When you change the background color of a panel, then the new color will be apply to all pages containing that panel. Currently, there is not an individual page override for panel background color.

Yes. Search engines use various methods of collecting data about your website, including recording viewable and non-viewable information. The viewable information is that which users can see when visiting your website. Non-viewable information for search engines is stored in what is called meta tags. These tags exist inside the code of some web pages. You can add website title, description and keyword information in your portal site. Go to Site Settings. You will find fields for each of these data elements.

The Page Width setting will adjust all page widths equally for the site with the exception of Administrative pages and pages containing objects with fixed widths larger than the Page Width setting. All Administrative pages are optimized for monitor resolutions of 800x600. Examples of objects that may be created with fixed widths prohibiting the page from reducing to the Page Width setting are: Images, Tables and lines containing 'no-break-space' codes.

All tabs not currently used, but available to the portal subscription, are listed at the bottom of the "Tabs" tab. This administrative tab is found under the Admin menu (log on required). All non-visible tabs are automatically moved to the bottom of the Tabs list. To add an 'available' tab to the portal, go to the "Tabs" tab. Scroll down to select a non-visible (unused) tab, then click the edit (pencil) icon to edit the tab. Change the Tab Settings so that the tab is under the parent tab you desire AND you make the tab "Visible". Finally, check the "Roles that may View Content" to be sure the target audience have view rights.

Yes, all content (text or images) can be directly linked to files or other websites. Though, you may want to develop a layout that directs visitors to a Documents (Library) or Links module. The reason being, everytime someone clicks on links contained within a Documents or Links module, the click is recorded. As administrator, you can then go into that module to check the log for activity. This is helpful in determining what is popular and what is not. You can use this information in many ways for marketing, service or simply information research analysis. Any clicks on links contained in an HTML module are not recorded. You gain no intelligence from that visitor event. WebWriter CMS is very powerful. You can use the many web tools, modules, and administrative features the way you want.

Your are using an HTML Module to display this image. The code you were pasting was HTML script. The HTML was referencing an image located on another server using a relative path. Only references to images using fully qualified paths will display on another server. Also pasting HTML while in the Design Mode of the HTML Module editor will simply render the pasted code as text, not HTML script. To paste HTML script, check the HTML Mode checkbox (lower-left) when in the editor. There is an easier way to do this without touching HTML script. Any image(s) you want to display on your portal, must be uploaded. To upload files, Log On, then go to Files under the Admin tab. Click the Upload File(s) link (upper-right on the page), then follow the instructions found on the File Manager form. Once your files have been uploaded, Edit the HTML Module you want to update. Click on the Insert Image icon. Select a file, then click Insert. Move the image simply by dragging it with your mouse. To adjust image properties, right click on the image, then select Set Image Properties.

You can copy and paste MS Word, RTF and other formatted text directly into all modules except HTML Content Editor and Newsletter. While you can also copy and paste formatted text into these modules, the font formatting used by your word processor will also be pasted. Word processor format codes are not intended for the Web. So your formatting will not be consistent for all visitors. To copy and paste word processor content into HTML Content Editor or Newsletter, experiment with the various pasting tools found on the toolbar: Paste, Paste from Word, Past from Word cleaning Fonts and Sizes, Paste Plain Text and Paste HTML. The best practices is to Paste Plain Text, then format your content.   If content is pasted that appears distorted, then try using the Format Stripper.

Modules are pieces of a web page. Each module is a container that performs a specific function. Some of the modules to which you may subscribe include, Announcements, Events, Contact List and HTML. Each module is individually controlled for content management, view rights and edit rights.

The Weather module derives its information from an outside source, another website. Your website is a portal for this information. If the source is disrupted for any reason, then an alternative message will often be displayed. If you do not like the alternate weather message, then you may want to temporarily make the Weather module unavailable using Module Edit.

Internal links to tabs may be created using any of the folloiwing modules: 1) Announcements; 2) HTML; or 3) Links. Generally, the Announcements module is a good choice as it more readily "announces" the internal tab reference for you. As a second choice, a list of several internal tabs may be better severed using the Links module layout. While Announcements and Links provides easy-to-use pull-downs to select an internal tab reference, their layout is fixed in a neatly structured format for consistency. If great flexibility if desired as to placement and look of the internal tab link, then using the powerful HTML module is your best choice. For an embedded link in an HTML module, simply copy the tab URL to which you want to refer, then paste it in the "Insert a link" wizard when in the HTML Content Editor.

Here are a couple sites that offer free news feed categories. You may find additional free or subscription-based news feeds by searching on "rss", "rich site summary", "news feed" or comibnations of these words. MoreOver (http://w.moreover.com/categories/category_list_rss.html): News headlines from over 1500 sources - free of charge. WebReference/Internet.com RSS Feeds (http://www.webreference.com/services/news/): A complete list of all the RSS feeds available from internet.com.

If a module does not display when logged off, then the module is set to be viewed by only Registered Users. To have a module made viewable for All Users: (1) Log On as Administrator; (2) go to the tab containing the module you wish to make viewable; (3) click the Edit Module Settings (pencil) icon that appears immediately above the module title; (4) check the All Users box for Roles that may View Content; and then (5) click Update.

Statistics is found under the Admin tab (Log On required). Several reports are available. All reports may be generated using From/To dates.

Yes. Click-through information is collected for the following modules: Announcements, Documents and Links. Click statistics are viewable when Editing items for the above listed modules.

Use the Files module under the Admin tab to upload files. Some modules that use files may have a link to the Files module. Instructions for file uploading are displayed on the Files module.

There are two possible solutions: 1) add the file to a Documents module or 2) embed a link to the file in an HTML module. Documents Module - Using a Documents module is generally the preferred approach. The Documents module helps to categorize all downloadable files and tracks the count of the number of times each file is downloaded. In a Documents module: 1) click Add New Document; 2) select previously uploaded document from list, upload a new document or reference a document that is located at an external location; 3) enter Title and Category (optional); and 4) click Update. HTML Module - Files may be downloaded by providing visitors links to files in HTML modules. However, no traking of downloads is performed. In an HTML module: 1) type the text to be used for the link; 2) highlight this text; 3) click on the Insert a Link icon (earth with superimposed chain link) to open the Hyperlink wizard; 4) enter the full path of the file location in the URL field; and 5) click OK. Obtain the full path of the file location from the File Manager found under the Admin tab. The full path is the Upload Directory Path concatenated with the respective file name.

The problem is caused by SP4 (service pack 4) for Win2K (Windows 2000) PCs. The latest version of Internet Explorer will fix this problem. Download and install the latest version of IE.

Views are the number of page views, or said another way, th